Free Ground Shipping
Photo Printers offers FREE ground shipping on all orders for delivery within the contiguous United States, Canada and Mexico. For shipping to Hawaii, US Virgin Islands, Bermuda, St. Pierre & Miquelon, and other US, Canadian and Mexican islands, the appropriate shipping method will be applied, and additional fees may be incurred.
Photo Printers is not authorized by our manufacturing partners to fulfill any orders outside these countries or territories.
Orders are processed and shipped Monday through Friday. We are closed on weekends and national holidays. Orders received after 4pm ET will roll over to the next day for the start of fulfillment. If an item is somehow backordered, we will promptly notify you via the email address or phone number you provided with your order. Product availability is subject to change, and we cannot be held liable for delays due to backorders or defective vendor items. Your credit card will only be charged once the merchandise is ready to ship.
Once your order is shipped and is picked up by the carrier, the risk of loss or damage transfers to the buyer. We are not liable for any issues that occur during transit. If the carrier (e.g., UPS, FedEx, USPS) provides delivery confirmation, the order will be considered successfully delivered. After delivery confirmation, we are no longer responsible for the order, and any claims for loss or damage must be addressed directly with the carrier.
We do not accept any orders for shipping outside our designated sales territories (USA, Canada, Mexico).
Please inspect your order upon delivery. If your item is damaged, you will need to take photos and contact your carrier immediately.
If your order is incorrect or defective, please our policy for returns, refunds and replacements below.
Returns, Refunds or Replacements
If your item was NOT damaged in shipping and yet is not functional or appears to be defective, please contact us immediately within 7 calendar days (1 week) of delivery. We will require photos of the packaging to verify that it was not damaged by the carrier, and a written statement from you about the identified defect.
We will then submit your request for refund or replacement with the product manufacturer and will communicate back to you their decision. If it was determined that the product was indeed damaged in transit, then you would need to submit a claim to your carrier for compensation.
If the product is deemed defective by the manufacturer, then arrangements will be made via a Return Merchandise Authorization (RMA) form with the manufacturer and once the item is received by them, a replacement will be shipped out to you OR a refund will be given, if requested or if a replacement no longer exists.
Do not send products back without approval as unauthorized returns will be refused and sent back to you at your expense. If the wrong item was shipped to you, and it was our mistake, please contact us and we will also send you an RMA for returning the item, and the correct item will be shipped to you.
Opened or partially used media cannot be returned.
If it has been 30 days or more since delivery, there are no options for returns, replacements or refunds.
Need Additional Help?
Contact us at [email protected] for any other questions you have or assistance that you need.